Privacy Policy

1. About Buildwyn

This Privacy Policy explains how Buildwyn collects, uses, stores and protects your personal information when you visit our website, contact us or use our construction services.

Buildwyn is the trading name of:

Legal company name: Buildwyn LTD
Registered office: London, United Kingdom
Email: info@buildwyn.co.uk

For data-protection purposes, BUILDWYN LTD is the controller of your personal information.

2. Information We Collect

We may collect the following information:

• Your name and company name
• Email address and telephone number
• Home, business or project address
• Project postcode and property type
• Details about your proposed construction project
• Estimated budget and preferred project dates
• Planning-permission or building-control information
• Plans, photographs, drawings and documents you upload
• Communications between you and Buildwyn
• Quotations, contracts, invoices and payment records
• Site photographs and project records
• Information about suppliers, subcontractors and professional consultants
• Your IP address, browser, device and website activity
• Cookie preferences and analytics information

Please do not provide sensitive personal information unless it is necessary for your enquiry or project.

3. How We Collect Information

We collect information when you:

• Complete a contact or quotation form
• Contact us by email or phone
• Request or accept a quotation
• Enter into a contract with Buildwyn
• Visit or work on one of our construction sites
• Supply goods or services to us
• Use or browse our website

We may also receive information from architects, surveyors, engineers, developers, property owners, subcontractors, public records and other people involved in a project.

4. How We Use Your Information

We may use your information to:

• Respond to questions and quotation requests
• Assess proposed construction projects
• Arrange consultations and site visits
• Prepare estimates, quotations and contracts
• Deliver and manage construction services
• Communicate about project progress
• Manage suppliers, subcontractors and consultants
• Process invoices and payments
• Maintain project, safety and quality records
• Handle complaints, disputes and insurance matters
• Meet our legal, regulatory, accounting and tax obligations
• Protect our website, business, clients and workforce
• Improve our website and services
• Send marketing communications where you have agreed to receive them

5. Our Lawful Bases

Depending on the circumstances, we process personal information because:

• It is necessary to take steps before entering into a contract
• It is necessary to perform a contract
• We must comply with a legal obligation
• It is necessary for our legitimate business interests
• You have given us consent
• It is necessary to establish, exercise or defend legal claims

Where we rely on consent, you may withdraw it at any time.

6. Marketing Communications

We will only send marketing communications where permitted by law.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in an email
• Contacting us at info@buildwyn.co.uk

Stopping marketing messages will not prevent us from contacting you about an active enquiry, quotation, contract or project.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Keep the website secure and functioning correctly
• Remember your choices
• Understand how visitors use the website
• Measure website performance
• Support advertising or marketing where enabled

Strictly necessary cookies may operate without consent. Analytics, advertising and other non-essential cookies will only be used where you have provided the required consent.

You can manage or withdraw your cookie choices through the cookie-settings option on our website.

More information is available in our Cookie Policy.

8. Who We Share Information With

Where necessary, we may share information with:

• Our employees and authorised team members
• Subcontractors and trade professionals
• Architects, surveyors, engineers and consultants
• Suppliers and delivery providers
• Website-hosting, email and cloud-storage providers
• Payment, banking and accounting providers
• Insurers, solicitors and professional advisers
• Building-control bodies, local authorities and regulators
• Health and safety authorities
• Law-enforcement agencies or courts where legally required
• A buyer or adviser if our business is sold or reorganised

We only share information that is reasonably necessary for the relevant purpose.

Subcontractors and professional consultants may act as independent controllers of information where they have their own legal responsibilities.

9. International Transfers

Some technology, website, email or cloud-service providers may process information outside the United Kingdom.

Where this happens, we will take reasonable steps to ensure that appropriate legal safeguards are in place, such as UK adequacy regulations or approved contractual protections.

10. How Long We Keep Information

We keep personal information only for as long as reasonably necessary.

Our normal retention periods are:

• Unsuccessful enquiries: normally up to 24 months after the last communication
• Marketing information: until consent is withdrawn or the information is no longer required
• Project, contract and financial records: normally for at least six years after completion or termination
• Health, safety, insurance and legal records: for as long as required by law, insurers or potential legal claims
• Website logs and analytics information: according to the settings of the relevant service

We may retain information for longer where a legal claim, dispute, warranty or regulatory requirement applies.

11. How We Protect Information

We use reasonable organisational and technical measures to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

Access is restricted to people who require the information for legitimate business purposes.

No internet or email system is completely secure. You should avoid sending highly confidential information through an unsecured contact form or email.

12. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

• Ask for a copy of your personal information
• Correct inaccurate or incomplete information
• Ask us to delete information
• Ask us to restrict how information is used
• Object to certain processing
• Receive information in a portable format
• Withdraw consent
• Complain about how we use your information

These rights are not absolute and may be limited by legal, contractual or regulatory requirements.

To exercise a right, contact:

Email: info@buildwyn.co.uk

We may need to confirm your identity before responding.

13. Complaints

Please contact us first if you have concerns about how we use your information.

You may also complain to the Information Commissioner’s Office, the United Kingdom’s data-protection regulator.

14. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, security or content of third-party websites.

You should read the privacy policy of each external website you visit.

15. Changes to This Policy

We may update this Privacy Policy when our services, website or legal responsibilities change.

The latest version will always be published on this page with the updated date.